Help center
PellGlobal Help Center
Answers to the questions members ask most — funding, tasks, approvals, withdrawal windows and account security. If you can't find what you need here, our support team is one message away.
Getting started
How do I create a PellGlobal account?
Sign up with your name, email and phone number. Registration is free and you can start exploring the dashboard immediately.
Do I need to activate a plan?
Yes. A plan unlocks your daily tasks, your reward per task, referral bonuses and access to reward games. Plans start at ₦500.
Can I use PellGlobal on my phone?
Yes — PellGlobal is built mobile-first and works in any modern browser. You can also install it to your home screen.
Wallet & funding
How do I fund my account?
Each member gets a dedicated Nigerian bank account number. Transfer to it from any bank app and your Deposit Balance is credited in seconds, with no funding fee.
What are the four balances?
Deposit Balance is money you funded and is the only balance that can activate or upgrade a plan. Task Balance holds approved task earnings. Referral Balance holds referral bonuses. Total Balance is the sum of all three.
Can I upgrade using my task or referral earnings?
No. Plan activations and upgrades are paid from Deposit Balance only.
Withdrawals
When can I withdraw referral earnings?
Every day between 6:00 PM and 7:00 PM (WAT), with a minimum of ₦1,000.
When can I withdraw task earnings?
Task Balance withdrawals open on the 30th of every month between 6:00 PM and 7:00 PM (WAT), with a minimum of ₦5,000.
How long does a payout take?
Approved withdrawals are processed to your bank account within 24 business hours.
Tasks & approvals
Why was my task rejected?
The most common reasons are unclear screenshots, reused proof from a previous task, or an action that doesn't match the task instructions. Retake the screenshot and resubmit while the task is still open.
How long does review take?
Most submissions are reviewed within 24 hours. Your Task Balance updates automatically once approved.
Account & security
Why do you ask for BVN?
BVN verification is required for larger withdrawals to confirm the payout account belongs to you. It is stored encrypted and never shared.
Can I have more than one account?
No. One account per person. Duplicate accounts are suspended and balances forfeited.
I forgot my password.
Use the 'Forgot password' link on the sign-in page and follow the reset email.
Still need help?
Reach our support team and we'll get back to you as quickly as we can.
Contact support