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Frequently Asked Questions

Can't find your answer? Contact support.

Is PellGlobal free to join?+

Yes. Creating an account is 100% free. To unlock daily task rewards and higher withdrawal limits you activate a plan from your wallet.

How do withdrawals work?+

Withdrawals are processed during the published payout window (6pm–7pm Lagos time). Task Balance withdrawals are available on the 30th of every month, 6:00 PM – 7:00 PM (WAT); members with active referrals can withdraw daily within the window.

What is the minimum withdrawal?+

Minimum Affiliate Withdrawal is ₦1,000. Your Minimum Task Withdrawal depends on your package: ₦3,000 on Starter, ₦17,000 on Silver, ₦40,000 on Gold and ₦70,000 on Platinum.

How does the referral program work?+

Share your unique referral link. When a friend signs up and activates a package, you receive the Referral Reward set by their package — ₦250 on Starter, ₦1,250 on Silver, ₦4,000 on Gold and ₦8,000 on Platinum.

What happens if a task doesn't credit?+

Contact support with a screenshot from within the app. Verified tasks are credited manually within 24 hours.

Is my data safe?+

Yes. We use encrypted storage for sensitive data like your BVN and never share personal details with third parties except regulated payout and KYC providers.