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Frequently Asked Questions

Can't find your answer? Contact support.

Is Pell free to join?+

Yes. Creating an account is 100% free. To unlock daily task rewards and higher withdrawal limits you activate a plan from your wallet.

How do withdrawals work?+

Withdrawals are processed during the published payout window (6pm–7pm Lagos time). Task earners can withdraw on the 20th and 30th of each month; members with active referrals can withdraw daily within the window.

What is the minimum withdrawal?+

The minimum withdrawal is ₦1,000.

How does the referral program work?+

Share your unique referral link. When a friend signs up and activates a plan, you receive the referral bonus set by their plan. Diamond members also earn on Level-2 and Level-3 downlines.

What happens if a task doesn't credit?+

Contact support with a screenshot from within the app. Verified tasks are credited manually within 24 hours.

Is my data safe?+

Yes. We use encrypted storage for sensitive data like your BVN and never share personal details with third parties except regulated payout and KYC providers.